Adviser role

All kinds of people contact Copeland Citizens Advice with all kinds of problems. The adviser helps clients to explain their problems and asks question to clarify the situation. Advisers then use a comprehensive electronic information system and a variety of reference books to find out what the law says about the client’s rights and responsibilities.

The adviser then has to explain to the client the options the client has, so that they can decide what to do about their problem.

Advisers also help clients by filling in forms, drafting letters, making phone calls and calculating benefits. A supervisor is always available to help advisers with difficult problems. All clients’ cases are recorded by advisers so that we can offer an efficient service if the client needs further help.

All advisers receive training and support about how case recording is done in Copeland Citizens Advice. Copeland Citizens Advice workers, along with workers in other local Citizens Advice, collect a lot of information on the different problems that clients have. This information is used by ourselves and national Citizens Advice to influence government policy or an organisation’s practice.

Key Skills

• Have excellent communication skills
• Be able to work in a team
• Be able to read and write English, and do basic maths
• Be open-minded and non-judgemental
• Enjoy helping people

If you have any questions call us on 01946 693321

Click here to learn more about our other volunteer roles.