Energy

Our energy advisers can help you to switch to a new supplier which could save you money each year on your gas and electricity. Things to consider before you switch:

• whether you have a fixed-term contract that lets your supplier charge you a fee to leave – this is called an exit fee and you can check it on your energy bill
• what the customer service rating is like for the potential new supplier
• whether your current supplier offers a cheaper tariff – it will save you the effort of switching

You might not be able to switch if you’re in debt to your supplier or you’re a tenant.

If you get the Warm Home Discount (a benefit for pensioners and people on a low income), check whether the new supplier offers it – you’ll lose it if they don’t.

If you’ve applied for the Warm Home Discount but not yet got it, you’ll have to apply again if you switch supplier. Your new supplier might have different rules about who gets it. This doesn’t apply if you get the Warm Home Discount automatically.

We can offer free appointments to assist you in switching suppliers. These appointments take approximately one hour and all you will need is your most recent bill or your log in details to access your online account. For prepayment customers please bring your annual statement.

For an appointment please contact Citizens Advice Copeland.

Do you belong to a group or organisation? We can provide information to groups on ways in which you can save energy, tips for switching and assistance we can provide your colleagues or clients. For more information please contact our Whitehaven office and quote ‘Energy Best Deal Group Sessions’